Customer Help Videos

Enter your account number (it's on your bill) plus one detail so we can confirm it's you.

Account number

Last name

or phone

or email

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Mobile number for texts *

Enter a 10-digit mobile number

Email (optional)

That email doesn't look right

This number also becomes the contact number on your fiber account.

Allow 24-hour alertsOff = we only text between 8 AM and 9 PM. Anything overnight waits until morning. Turn on if you want to be woken up. I agree to receive outage alerts from North Alabama Fiber by text (and email if provided). Message & data rates may apply. Reply STOP to cancel any time. Privacy

You're all set

We'll text you when a major outage affects your address.

Customer Help Videos

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